GDPR Compliance

Our Commitment

mellow-cove is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the protection of personal data seriously and have implemented appropriate measures to ensure compliance.

Data Controller

For the purposes of the UK GDPR, mellow-cove acts as the data controller for personal information collected through this website and our consulting services.

Contact details:
mellow-cove
47 Greenfield Business Park
Manchester, M15 6HT
United Kingdom
[email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: Processing necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Processing necessary for our legitimate business interests, provided these are not overridden by your rights and interests
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Legal obligation: Processing necessary to comply with a legal obligation

Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within one month of receiving your request.

Right to Rectification

You have the right to request correction of any inaccurate personal data we hold about you, and to have incomplete data completed.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests, and to object to processing for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making in our services.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by up to two months, in which case we will inform you of the extension and the reasons for it.

Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental loss, destruction, damage, alteration, disclosure or access. These measures include:

• Secure storage of electronic records
• Access controls limiting data access to authorised personnel
• Regular review of our security practices
• Staff training on data protection

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Complaints

If you are not satisfied with our response to any data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Changes to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: September 2026